Copyright © 2006-2008  Innovate Services
Website Created by ALCO Consultants, LLC

As owner of Innovate Services, Teresa brings her extensive communications, marketing, and business administration skills to the table to help small businesses achieve greater client relationship management practices and improve their marketability.  Through her extensive educational background (a Bachelor of Science in Marketing and a Master of Business Administration concentrated in Marketing), as well as professional experience in client services, market research, and writing, Teresa has developed valuable marketing and business administration skill sets.  Prior to establishing Innovate Services, she held marketing and contact center leadership roles.   

As an active member of the International Virtual Assistants Association™ (IVAA) and the Delaware Valley Virtual Assistants Association (DVVAA), Teresa adheres to their ethical standards.  Her goal is to effectively and ethically help each client grow their business (whether it is through helping them develop and maintain a blog, ghostwriting, or developing and maintaining their marketing communications calendars). 

Innovate Services is committed to providing quality and reliability to all clients.  We value our business, our clients, and our ability to help others achieve professional and personal goals, while also having the ability to remain creative and innovative in our work.

Teresa's professional experience and accomplishments include:

• Maintain contact management databases and develop direct mail pieces.

• Development of web and marketing communications content.

• In-depth proofreading and editing of customer satisfaction survey instruments and presentations.

• Played integral role in the development of a new, revenue generating contact center focused on customer relationship management.

• Supervised, coached, and motivated a team of contact center agents for two years who exceeded departmental goals by 126% in the first year and 161% in the second year of operation.

• Participated in brainstorming sessions for marketing strategy and implementation.

• Conducted competitive analysis.

• Utilized CRM (Customer Relationship Management) application to develop targeted contact lists for outbound telemarketing initiatives and relationship building events.

• Maintained work schedules for a team of ten to twelve contact center agents.

• Interviewed and pictured in organizational annual report for past employer. 

• Awarded organization-wide for innovative process improvement recommendation at past employer.

Computer / Technical Skills:

Microsoft products including:

• Word
• PowerPoint
• Publisher
• Excel
• Outlook
• Money
• FrontPage

TraxTime                                                                         Windows 95 - XP
Top Producer
PC Anywhere                                                             LogMeIn
QuickBooks PRO 2003

With writing as her passion, Teresa has the ability to put your ideas to paper in an organized, effective and engaging manner.  You may have fabulous ideas, but lack the know-how, motivation or desire to sit down and take the time to develop them into quality communications pieces that shine.  Teresa has the expertise, passion and motivation to help you put your thoughts to paper.  For more information on how she can help you improve your communications and client relationship management practices, submit a request for proposal or email us at tchberger@InnovateServices.com.